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We coordinate the shipping of playground equipment with destinations all around the world. Our global presence provides PlaygroundEquipment.com customer service representatives the task of handling a variety of situations on a regular basis. Freight services are an integral part of our operations.

Shipping

Commercial playground equipment will generally ship freight with the exception of small items such as swing parts. The different types of shipping methods can be found below:

Freight (YRC, SAIA, Estes, & more)

  • 95% of playground equipment ships this way
  • Average pallet length is 14 feet
  • Dry van most common (18 wheeler)
  • Flatbed for specific shipments (shades & shelters of great size)
  • Products usually arrive 3-7 days from the day of departure

Ground (FedEx, UPS, USPS)

  • Most swing parts such as seats and hardware
  • Some spring bouncers depending on quantity
  • Products usually arrive 3-7 days from the day of departure

Customer Pickup

  • We allow customers to utilize their own shipper if requested
  • Some items can fit in a pickup or trailer

Freight, is it worth it?

A customer drove from Newark, NJ to Greenfield, IN (700 miles)

Road
Roundtrip is just about
1,400 miles without stops
Truck
Gas Pump
Truck getting 18 miles per gallon
($210 in gas, without stops)
Clock
22 hour driving time
without stops
Hotel Utensils
Plus hotel bills
and food ($140)
Money
Minimum spend
is $350
Freight was $249 and a great value!

We do our best to estimate shipping times when you place an order. Although we stock a great deal of product, the majority of commercial items are made to order.

Why can’t we have everything in every color in-stock?

(We stock over $10,000,000 in inventory on any one day)
Single post swing
Single post swing

4 models

2 seat (3 posts)
2 seat (3 posts)

4 seat (5 posts)
4 seat (5 posts)

6 seat (7 posts)
6 seat (7 posts)

8 seat (9 posts)
8 seat (9 posts)

13 available paint colors
colors

Using a low number of 20 of each color and model in-stock
seats 1,040 sets total
posts 6,240 posts total

32 double-sided cantilever
Requires minimum
32 double-sided cantilever
warehouse racks for storage
warehouse
Requires minimum
8,192 square feet
of warehouse space
Retail value
Retail value over
$2,000,000

This is just 1 product. We have thousands.

This is why the majority of equipment is made-to-order.

We do stock this and many other swings in 2 colors for a quick turnaround!

Returns Policy

You may return most new, unopened items within 30 days of delivery for any reason. We do not accept materials back without a Return Material Authorization (RMA). Anything received without an RMA is returned to sender at sender’s expense. Some items described below may not be returned under any circumstance.

A minimum 30% restocking fee will be charged on any order cancelled after approval. The party returning the merchandise must pay the freight to return it back. The item(s) must return in sellable condition. Freight charges to and from customer’s location(s) are non-refundable. When we make mistakes, we pay the return shipping costs.

Unloading: With freight, it is the truck driver’s responsibility to move the freight to the back of the truck but not to off-load the item(s). Some services such as lift-gate and inside delivery may be available at an additional charge. These special services must be requested before shipment to avoid incurring re-delivery charges.

Damages & Shortages: You are responsible to count the freight and note any and all shortages on the delivery receipt. All damages to packing must be noted on the delivery receipt with a brief description. These notes must be made before signing the receipt. If equipment is missing from your order or damaged and not noted on the delivery receipt, please call us within 24 hours so we may try to assist in finding the missing items or filing a concealed damage claim on your behalf. The trucking company is only liable for your goods if noted on the delivery receipt.

Example Note on Delivery Receipt: One carton damage and three cartons short.

Special Note: If you do not sign the delivery receipt short or damaged when the condition exists, we cannot file a claim, and the replacement items become your financial responsibility.

Refunds: You should expect to receive a refund within four weeks of product return or once merchandise is evaluated.

Non-Returnable Products (not returnable for any refund):

  1. Installed playground equipment
  2. Shade equipment
  3. Any surface including and not limited to poured-in-place, rubber mulch, rubber tiles, and wood fiber
  4. Damaged or defective products that have been replaced at no cost
  5. Equipment returned more than 30 days after delivery of the equipment
  6. Items returned without Return Material Authorization
  7. Any product returned freight collect
  8. Products that did not exceed $50.00
  9. Promotional or free items including Facebook promotions